Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Please contact us via one of the following methods:

0800 433 4825


Write to us at 10 Chudleigh Rd, Twickenham, London TW2 7QR (please provide proof of posting)


The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

You can contact the British Pest Control Association for their code of practice on their website www.bpca.org.uk or contact trading standards.