Frequently Asked Questions

Q: Where did the moths come from?

A : The kinds of moths whose larvae feed on textiles (clothes, carpet, fur, hair, feathers) most commonly get into properties through hitch-hiking on clothes and furniture, or rugs that might have been brought in. They will also travel between properties, especially across a hall or up the stairs in properties that share common hallways and stairwells. We have also observed that they can find their way through the structure of properties, under floors, through lofts and eaves, and even from an infestation in the neighbouring building. These moths love the dark and, unlike larger moth species, are not attracted to light. These are not the ones coming through the windows at night and bashing into the light bulbs!

Q : We don’t have fitted carpets but still see moths, why?

A : We often find that in a property that has a history of moth infestation in the carpet, even after this main source of food has been removed, the moths are still evident. The reason is that whilst the moth larvae are mainly feeding on the carpet, they will also be under the floors and skirting, living on any detritus that may contain keratin. This could be human or pet hairs, dust (much of which is our skin particles), rodent carcasses, insect carcasses.

Q : Will replacing our wool carpet with synthetic carpet solve a moth problem?

A : Synthetic carpets are completely man made and so have no natural fibres containing keratin in them. They are therefore immune to moth damage. However, if a previously moth infested area is not treated before a synthetic carpet is put down, the moth eggs and even larvae may still be present and could find their way to other sources of food such as dust and clothes.

Q : The manufacturer of my new carpet says it is “moth proof”, could I still get moth damage?

A : If the manufacturer offers a guarantee, they would be obliged to replace the carpet if it is damaged by moths. Unfortunately, we have seen this happen from time to time, so make sure sure you use a reputable supplier. However, if a previously moth infested area is not treated before a “moth proof” carpet is put down, the moth eggs and even larvae may still be present and could find their way to other sources of food, such as dust and clothes, without necessarily causing damage to the new carpet.

Q : Do we need to vacate the house after an insecticide treatment?

A : The insecticides are dangerous whilst they are being applied, but once dry are deemed safe according to the HSE guidelines for use of pesticides. The sprays that are applied to the floorboards or carpets are in a water based formulation so usually within an hour of the treatment rooms are safe for people and pets. Please note that the spray is dangerous to aquatic organisms. The PACE spray treatment requires rooms to be left vacant for at least 1 hour after the treatment. If you are particularly concerned about sensitivity to the use of insecticides, there may be non chemical alternatives we can offer.

Q : Is it safe for children and pets?

A : Yes, all of the products are rigorously tested and have clear instructions as to how and where they can be used, according to the HSE guidelines for use of insecticides.

Q : Can I do it myself?

A : There are a myriad of moth control products available from hardware stores and online retailers. Many of them may have a place in an overall strategy for getting rid of an infestation. However, in our experience, the effectiveness of certain products is often overstated and sometimes inaccurate. The reality is that most products you can buy as a non-professional are similar to the ones a professional will use, although insecticides will be a lower strength and available in smaller volumes. However, without sufficient experience and expertise in dealing with this problem, you may struggle to achieve the same results as a professional. Added to this is the fact that most people really only attempt to do something about a moth problem when it is already well established, which of course makes it even harder.

Q: What can I expect on the day and how can I prepare?

Please see our guide below for tips on what to expect on the day.

What to expect on the day

Get in touch if you need expert advice or treatment now

      
 Excellent5.025 reviews
 5.0
 Excellent25 reviews
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      Posted on Google  
   
   Inna Konstantinova 
 10 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. +8
Very professional and knowledgeable team. We needed all carpets to go and severe moth issue to be dealt with. Proton moth control did a brilliant job, everything uplifted and disposed. Every inch was hoovered and treated with insecticide. A lot of fruss, eggs, larvae and life moths removed. The house left very clean and tidy. They even communicated with Mr Carpet, our new carpet installers, in regards of confirming if the carpet grippers needed removal. Highly recommend
  
 
     Posted on Google  
   
   Gabriele di Giacomo 
 11 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. We discovered a serious moth infestation just hours after moving into our new home and reached out to Proton Moth Control. The level of service provided by Georgios, both before and after the treatment, was excellent. The process involved uplifting the carpets and applying pesticide treatments. Georgios was discreet, transparent, and remained available afterward to answer all of our questions. I am very satisfied and I highly recommend them if you’re dealing with any pest-related issues and need a quick, professional response.
  
 
     Posted on Google  
   
   Aziz Shafi 
 31 March 2024
 
 
 Trustindex verifies that the original source of the review is Google. Asa is absolutely brilliant, understands the subject matter and executes the job very well. Ours was an old artifact and his treatment was really good - our item is restored and clear of moths etc. Thank you Proton Moth Control for your service and support. Let's have you investigate the house soon. Thank you.
  
 
     Posted on Google  
   
   Chris Goddard 
 5 July 2023
 
 
 Trustindex verifies that the original source of the review is Google. Proton lifted and disposed of the moth infested carpets in our flat, vacuumed up all debris from the moths and then treated the whole flat to kill the moths. During the booking process, Proton were very helpful and all my calls were answered promptly. Asa visited the flat to quote, and provided expert and helpful advice. On the day of the work, Asa and his team turned up promptly, and carried out the work efficiently, leaving the flat very clean. I would highly recommend this company for moth control work - they are specialists in moth control unlike most pest control companies.
  
 
     Posted on Google  
   
   simon john 
 27 June 2022
 
 
 Trustindex verifies that the original source of the review is Google. Asa was very helpful and informative. He initially came to the house for an inspection and consultation and took time and efforts to explain the process to me. On the day of the treatment his assistant and he were on time, super polite and efficiently dealt with our massive moth problem - Highly recommended and great value as well. S
  
 
     Posted on Google  
   
   Jacqui West 
 3 August 2021
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service - Asa and his team were thorough and dealt with the task of dealing with my moth infestation in a very professional manner.  Couldn't recommend them enough
  
 
     Posted on Google  
   
   Patrica Sunley 
 30 May 2020
 
 
 Trustindex verifies that the original source of the review is Google. ASA, who owns this company, is the most efficient and pleasant person with whom to deal and very professional and efficient. In my case it is dealing with  a mild infestation of mice
  
 
     Posted on Google  
   
   Brian Plummer 
 19 May 2020
 
 
 Trustindex verifies that the original source of the review is Google. My elderly mum had a bad infestation of bed bugs. I contacted Proton and arranged to meet with Asa at my mums house the following day. He assessed the situation and gave me an estimate. I left him a key to the house and I took my mum on the long journey back to my house. He did the first treatment a couple of days later, followed by the second treatment two weeks later, and he kept me informed of progress by phone. My mum is now happily installed back in her own house. Bed bugs are notoriously difficult to get rid of, so it's worth choosing a pest control company based upon reputation rather than price. I recommend Proton, and would definitely use them again (although hopefully will not be necessary).
  
 
     Posted on Google  
   
   Annabel Clark 
 15 February 2020
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Proton environmental who we instructed regarding moths. The initial visit was hugely informative - Asa explained everything clearly and calmly and when he and his team came to do the works they were punctual, professional and just got on with what needed to be done. We have no hesitation in recommending them. Job well done! Thanks.
  
 
     Posted on Google  
   
   Stephen Guy Daltry 
 18 January 2019
 
 
 Trustindex verifies that the original source of the review is Google. Really excellent customer service, i am very satisfied and won't hesitate to recommend Proton to people I know

Wherever you are in London, we will provide advice and support for any moth control problem you have.

Contact us with your enquiry and we will book in a free survey with one of our Pest Control Officers or Field Biologists – all BPCA trained and registered. The survey enables us to give you the best treatment plan and quotation for the work needed.

Get in touch

020 3143 1448